FAQ

ABOUT

Where is the company born?

We are a proudly born Canadian company.

Where are you located?

We currently don’t have a store front. We facilitate all orders from our home in Vancouver, BC.

How can I stay up to date on news, promotions, and events?

Sign up for our newsletter at the bottom of our site to stay in the loop!

How can I contact you?

Can’t find what you’re looking for in our FAQ below? We’re here to help! Contact us using the Contact button at the bottom of the page!

ORDERING

Where can I purchase DinaFit products?
All of our products are available for purchase online at www.dinafitapparel.com
 
Can I order over the phone?
We ask that all orders are placed through our website directly. If you have a question about our products or ordering process, please feel free to reach out to us at contact@dinafitapparel.com
 
What payment methods are accepted?
We accept payment via Amex, MasterCard, Shop Pay, Apple Pay, and Visa.
 
Can I use multiple cards when placing my order?
We can only accept one method of payment per order at this time.
 
How do I use my discount code?
To apply your discount code, proceed to check out and enter the code in the "gift card or discount code" field on the shipping page. Please note discount codes cannot be stacked with other promotions or events. Discount codes are only eligible during their promoted period and cannot be extended before or after. Only one discount code can be placed per order.
 
If I missed the sale or forgot to add the code, can I still access the discount?
We are unable to add discount codes or promotions to orders once payment has been processed and the order has been confirmed in our system. Discount codes are only eligible during their promotion period and cannot be extended before or after.
 
How do I receive my 10% off for signing up for the newsletter?
Once you’ve submitted your email address, you should receive an email to confirm the address is correct, following an email welcoming you to the DinaFit Family. Once this is sent, you will receive a subsequent email with a promo code, which will need to be added at check out for 10% off your first order.
 
Can I edit the address on my order?
Once an order is placed, we are unable to edit or make changes. If there is an address issue with your order, please email us at contact@dinafitapparel.com with the details of the change, as we can try to update the address through one of our couriers. Please keep in mind that this process is never a guarantee and varies depending on the status of the shipment.
 
Can I cancel my order?
If you submitted the order before you were ready, we’ll do our best to help. Please reach out to our team within an hour of placing your order. Keep in mind that we are unable to edit or make changes to orders.
 
Can I add to or change my order?
Once an order is placed, we are unable to edit or make changes. Please reach out to our Customer Care team at contact@dinafitapparel.com we will do our best to find a solution.

SHIPPING 


How are orders shipped?

We use a variety of couriers when shipping our orders, including Canada Post, Purolator, UPS and FedEx as well as local delivery companies. Once your order ships, we will email you a tracking number that will provide details on which courier it shipped with and when it is expected to arrive.
 
How much does shipping cost?
Shipping is automatically calculated at check out. We offer free shipping on orders over $100 before tax, and after any promotions or discounts have been applied. Please note that some country restrictions apply.
 
Which regions are not eligible for free shipping?
Orders shipping outside of US & Canada, excluding Yukon, Nunavut, and Northwest Territories, are not eligible for free shipping. When shipping internationally, every country has a different calculated rate.
 
Where do you ship to?
We ship orders within Canada and the US. If you are interested in shipping internationally, additional shipping charges will apply. Feel free to reach out to us directly at contact@dinafitapparel.com if you  have any questions.
 
Can I pay for expedited shipping?
Yes, you have the option to choose expedited shipping for an extra fee at checkout.
 
How long will it take my order to ship?
It takes approximately 1-2 business days for our team to prepare your order for shipping. After that expect 7-10 business days for arrival of your new DinaFit yoga mat!
 
My order has shipped but I haven't received it yet. Why is this?
Canada Post, UPS, and Purolator are processing and delivering a high number of orders during these seasonal and COVID times, while still implementing measures in order to keep their team and communities safe. Please continue to keep an eye out on your tracking number to follow the status of your order.

RETURNS


What is your return policy?

We are happy to take returns as long as the product is unused, and in its original packaging. Please note that all sale items purchased are final sale and are not eligible for return and refund. Items that have been misused, altered, or improperly used are not eligible for return. If you purchased your DinaFit products elsewhere, that establishment's return/exchange policy then takes effect. Please note we are unable to refund initial shipping charges.
 
How do I return my purchase?
To return your product that was purchased online, please send an email to contact@dinafitapparel.com with the subject "Return,” and in the body include the details of and reason for your return. A member of our team will get back to you shortly with further instructions.
 
What if the product I received is damaged?
We are sorry to hear something has gone wrong with one of your DinaFit products. We strive to develop all our products to be of the highest quality, free of manufacturer defects. If you have a question about the quality of an item you received please send us an email to contact@dinafitapparel.com outlining when the product was purchased, where, and images of the issue you are experiencing and a member of our team will assist.
 
How long does it take to process a return?
We're currently processing returns within 5-7 business days once your return reaches our location. Please feel free to reach out if you haven't heard about the status of your return after 7 business days.

DINAFIT PRODUCTS


Where are your products made?

Our products are made in Thailand and then imported to us, in BC, Canada, where we personally hand package each order.


How do I care for my DinaFit products?
For more information on how to care for your DinaFit yoga mat, please click on the product care page in the menu of our website. If you have any questions do not hesitate to reach out to our team at contact@dinafitapparel.com

What are the DinaFit yoga mats made of?
Our “Welcome to the Galaxy” collection yoga mats are made of 100% natural rubber. The natural rubber used in our mats give them the superior grip our customers love and extra antimicrobial features making it perfect for an extra sweaty practice!
 
What is the lifespan of a DinaFit yoga mat?
The lifespan of your DinaFit yoga mat depends on how often you practice, your style of practice, and how you care for and store your mat. When cared for and stored correctly, our mats are designed to support you and your practice for 3-5+ years. 


Why is there a smell to the DinaFit yoga mat?
Proudly so, we do not use any harsh chemicals, finishes, or sealants on our mats. Any smell omitted from our mats is a result of the natural rubber used in the composition of the mat. This mild scent is most apparent first out of the packaging but will dissipate with time and increased air exposure.
 
How should I roll and store my mat?
When your DinaFit mat is not in use, it should be stored indoors, away from direct sunlight. Direct sun exposure to your DinaFit mat can cause UV damage and dehydration. Your DinaFit mat can be used outdoors, however, it should never be left in direct sunlight for an extended period. When rolling your DinaFit mat for storage, please roll it with the logo facing the outward, as this will prevent creasing or peeling in your new mat.
 
Can I practice or store my mat outside?
It is best to avoid prolonged periods of direct sunlight, as sunlight can oxidize the rubber material of the DinaFit mat, therefore, effecting its grip and colour. This can occur directly if left outside in the sun or indirectly through car/home/studio windows. If you have left your mat in direct sunlight we recommend wiping it down with a damp cloth of water to bring some hydration back into its surface. 
 
How do I clean my DinaFit mat?
To clean the mat, gently wipe down with water and mild detergent and rinse. Wipe dry, lay flat and allow to air dry out of direct sunlight with the coloured side facing up. We suggest avoiding harsh chemicals or abrasives as this can compromise the effectiveness of your mat surface. Allow the mat to dry completely before use. Be sure to roll the mat with the DinaFit logo facing out. DinaFit mats are designed to provide best non slip grip to support your practice. We strongly suggest avoiding abrasives, rings and heavy sliding or movements that cause friction, as this may lead to the surface breaking down quicker and shorten the lifespan of your DinaFit mat. We also recommend using your DinaFit mat with clean hands and feet, as oils (e.g. from moisturizers and hand sanitizers) and dirt can affect the mat surface.
 
Do you provide warranty on the DinaFit Mat?
We provide a one-year warranty on all DinaFit yoga mats. Warranty is only in effect if the mat has been cared for following our Cleaning Instructions. Warranty will not cover damage caused by sun exposure, improper care, and maintenance, dirt or stains, normal wear or tear (such as marks from abrasives or where the hand or feet move during practice), or any alterations made to the mat.

OTHER 


Do you offer wholesale or studio pricing?

If you are interested in our studio and wholesale program, please reach out to us by email contact@dinafitapparel.com and a member of our team will get back to you with more information.
 
Do you offer discounts for yoga teachers?
Our mission is to honour you, inspirational leaders in our community. If you’re a registered yoga teacher, please reach out to us at contact@dinafitapparel.com
 
Are you interested in becoming an ambassador?
For more information on our ambassador program, please checkout our ambassador page, fill out the form and a member of our team will follow up with you.

IF YOU HAVE A CONCERN OR QUESTION THAT WE HAVEN'T ANSWERED, PLEASE EMAIL CONTACT@DINAFITAPPAREL.COM AND WE'LL BE HAPPY TO HELP!